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TmaxSoft announces the EOL/EOS dates for the product sales and service periods as shown below.
1. EOL/EOS Calendar | Product | Version | End of Life
(EOL) | End of Service
(EOS) | Extented
Support | | Tmax | 4.x | 2016.12.31 | 2017.12.31 | 2020.12.31 | | WebtoB | 4.1.5 and earlier | 2017.06.30 | 2018.06.30 | 2021.06.30 | | 4.1.6 | 2018.02.28 | 2019.02.28 | 2022.02.28 | | 4.1.7 | 2018.06.30 | 2019.06.30 | 2022.06.30 | | 4.1.8 | 2019.08.31 | 2020.08.31 | 2023.08.31 | | 4.1.9 | 2021.06.30 | 2022.06.30 | 2025.06.30 | | JEUS | 5.x | 2013.12.31 | 2014.12.31 | 2017.12.31 | | 6.x | 2016.12.31 | 2018.12.31 | 2021.12.31 | | 7.x | 2021.06.30 | 2022.06.30 | 2025.06.30 | | InfiniCache | 2 | 2020.12.31 | 2021.12.31 | 2024.12.31 | | SysMaster | 4.1 | 2017.04.30 | 2018.08.30 | 2021.08.30 | | SysMaster for Tmax | 5 | 2018.10.31 | 2020.10.31 | 2023.10.31 | | SysMaster for AnyLink | 5 | 2018.10.31 | 2020.10.31 | 2023.10.31 | | SysMaster for ProFrame | 5 | 2018.10.31 | 2020.10.31 | 2023.10.31 | | SysMaster for WebtoB | 5 | 2018.10.31 | 2020.10.31 | 2023.10.31 | | AnyLink/T | 3.2.1 and earlier | 2011.07.31 | 2013.12.31 | 2016.12.31 | | 3.2.4 and earlier | 2011.07.31 | 2016.06.30 | 2019.06.30 | | 3.2.5 | 2017.04.30 | 2019.12.31 | 2022.12.31 | | AnyLink/P | 5 | 2017.04.30 | 2018.12.31 | 2021.12.31 | | AnyLink | 7 | 2026.04.30 | 2027.04.30 | 2030.04.30 | | InfiniLink | 6 | 2020.12.31 | 2021.12.31 | 2022.12.31 | | Tmax API Gateway | 8 | 2020.12.31 | 2020.12.31 | N/A | | ProFrame Java | 3.5 | 2017.04.30 | 2020.02.28 | 2023.02.28 | | 4 | 2017.04.30 | 2018.12.31 | 2021.12.31 | | ProObject | 3 | 2017.10.31 | 2021.11.30 | 2024.11.30 | | ProFrame C | 4 | 2017.04.30 | 2018.12.31 | 2021.12.331 |
2. Support Services Based on EOL/EOS Dates | Services | Support Availability by Period | | By End of Life
(EOL)
4 years
after release | By End of Service
(EOS)
1 year after
EOL ends | Extended Support
(ES)
3 years after
EOS ends | Maintaining Support
(MS)
Indefinitely after
EOS or ES | | Product Version Upgrades | O | O | O | O | | Feature Additions | O | X | X | X | | Patch for New Bugs | O | O | O | X | | Online Support /
Remote Support | O | O | O | O | | Security Warnings | O | O | O | O | | Product Certification
(3-party / Own product) | O | O | X | X | | 24/7/365 Ongoing
Service Support | O | O | O | O | ※ An additional fee (15%) will be applied to the existing maintenance cost for an extended support contract.
3. Note - After a product has been discontinued, any product related sales and technical support are no longer available. TmaxSoft recommends clients with a maintenance contract to upgrade to the latest version of the product.
- For details about product upgrades or other contract related information, contact a sales representative.
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