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TmaxTibero announces the EOL/EOS dates for the product sales and service periods as shown below.
1. EOL/EOS Calendar Product | Version | Release Date | End of Life
(EOL) | End of Service
(EOS) | Extented
Support | Tibero | 1 | 2003.06 | 2012.03.31 | 2012.12.31 | 2015.06.30 | 2 | 2004.05 | 2012.03.31 | 2012.12.31 | 2015.06.30 | 3 | 2006.12 | 2012.06.30 | 2013.06.30 | 2016.06.30 | 4 | 2008.12 | 2014.06.30 | 2015.06.30 | 2018.06.30 | 5 | 2011.10 | 2016.10.31 | 2017.10.31 | 2020.10.31 | 5 SP1 | 2014.08 | 2018.08.31 | 2019.08.31 | 2022.08.31 | 6 | 2015.04 | 2024.03.31 | 2025.03.31 | 2028.03.31 | 7 | 2022.03 | 2 years after next
version release | 1 year after
EOL ends | 3 years after
EOL ends | ZetaData | 3 | 2016.01 | 2 years after next
version release | 1 year after
EOL ends | 3 years after
EOL ends | ProSync | 2.x | 2007.12 | 2017.04.30 | 2018.04.30 | 2021.04.30 | 3 | 2015.09 | 2019.09.30 | 2020.09.30 | 2023.09.30 | 4 | 2016.06 | 2 years after next
version release | 1 year after
EOL ends | 3 years after
EOL ends | SysMaster DB | 7.x | 2019.09 | 2024.11.30 | 2025.11.30 | 2028.11.30 | 8.x | 2022.11 | 2 years after next
version release | 1 year after
EOL ends | 3 years after
EOL ends |
2. Support Services Based on EOL/EOS Dates Services | Support Availability by Period | By End of Life
(EOS)
2 years after next
version release | By End of Service
(EOS)
1 year after
EOS ends | Extended Support
(ES)
3 years after
EOS ends | Maintaining Support
(MS)
Indefinitely after
EOS or ES | Product Version Upgrades | O | O | O | O | Online Support /
Remote Support | O | O | O | O | 24/7/365 Ongoing
Service Support | O | O | O | O | Security Warnings | O | O | O | O | Patch for New Bugs | O | O | O | X | Product Certification
(3-party / Own product) | O | O | X | X | Feature Additions | O | X | X | X |
※ An additional fee (15%) will be applied to the existing maintenance cost for an extended support contract.
3. Note - After a product has been discontinued, any product related sales and technical support are no longer available. TmaxTibero recommends clients with a maintenance contract to upgrade to the latest version of the product.
- For details about product upgrades or other contract related information, contact a sales representative.
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