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TmaxSoft announces the EOL/EOS dates for the product sales and service periods as shown below. 1. EOL/EOS Calendar Product | Version | EOL (End-of-Life) | EOS (End-of-Support) | ES (Extended Support) | Tmax | 1.x | 2008.12.31 | 2009.06.30 | 2012.06.30 | 2.x | 2008.12.31 | 2009.06.30 | 2012.06.30 | 3.x | 2008.12.31 | 2009.12.31 | 2012.12.31 | 4.x | 2016.12.31 | 2017.12.31 | 2020.12.31 | WebtoB | 1.x | 2008.12.31 | 2009.06.30 | 2012.06.30 | 2.x | 2008.12.31 | 2009.06.30 | 2012.06.30 | 3.x | 2008.12.31 | 2009.12.31 | 2012.12.31 | 4.1.5 and earlier | 2017.06.30 | 2018.06.30 | 2021.06.30 | JEUS | 1.x | 2008.12.31 | 2009.06.30 | 2012.06.30 | 2.x | 2008.12.31 | 2009.06.30 | 2012.06.30 | 3.x | 2008.12.31 | 2009.12.31 | 2012.12.31 | 4.x | 2008.12.31 | 2009.12.31 | 2012.12.31 | 5.x | 2013.12.31 | 2014.12.31 | 2017.12.31 | 6.x | 2016.12.31 | 2017.12.31 | 2021.12.31 | SysMaster | 3.2 and earlier | 2012.12.31 | 2013.12.31 | 2016.12.31 | AnyLink/T | 3.2.1 and earlier | 2011.07.31 | 2013.12.31 | 2015.12.31 | 3.2.4 and earlier | 2011.07.31 | 2016.06.30 | 2019.06.30 | ProIFRS/C | 2.x and earlier | 2011.07.31 | 2013.12.31 | N/A | ※ Please inquire separately for other products. 2. Support Services Based on EOL/EOS Dates Program | Up to EOL | Up to EOS | Extended Support (ES) | Maintenance Support (MS) | Support Period | For 4 years after product release | For 1 year after EOL | For 3 years after EOS | Indefinitely after EOS or ES | Product Version Upgrades (Major and Minor Releases) | ○ | ○ | ○ | ○ | New Function Additions | ○ | X | X | X | Bug Patches | ○ | ○ | ○ | X | Online and Remote Support | ○ | ○ | ○ | ○ | Technical Support and Error Handling | ○ | ○ | ○ | ○ | Security Warnings | ○ | ○ | ○ | ○ | Product Certification (TmaxSoft/Competitors) | ○ | ○ | X | X | 24/7/365 Ongoing Service Support | ○ | ○ | ○ | ○ | ※ An additional fee (15%) will be applied to the existing maintenance cost for an extended support contract. 3. Note l After a product has been discontinued, any product related sales and technical support are no longer available. TmaxSoft recommends clients with a maintenance contract to upgrade to the latest version of the product. l For details about product upgrades or other contract related information, contact a sales representative. |
